NOVA Privacy Policy

1. Introduction

This Privacy Policy explains how Nova Mobility Systems, Inc. ("Nova," "we," "our," or "us") collects, uses, stores, shares, and protects information when you use the NovaAssure platform, Nova Installer mobile application, our websites, and related services.

2. Information We Collect

• Account information (name, company, email, phone)
• Installation information (VINs, serial numbers, asset identifiers, installation notes, timestamps)
• Device information (device identifiers, operating system, IP address, diagnostics)
• Location information, including precise GPS coordinates when authorized
• Photos taken during installation for documentation
• Usage information, crash reports, and diagnostic data

3. Mobile Application Permissions

• Camera – to document installations
• Photos/Files – to upload installation records
• Location – to verify installation locations
• Bluetooth – to configure supported hardware
• Notifications – to provide operational alerts

4. How We Use Information

• Deliver and support services
• Verify and document installations
• Associate devices with assets
• Improve performance and security
• Provide customer support
• Meet legal and contractual obligations

5. Sharing Information

We do not sell personal information. We may share information with trusted service providers, affiliates, and authorized customers, or when required by law.

6. Data Retention

We retain information only as long as necessary for business, legal, operational, and security purposes.

7. Security

We use reasonable safeguards including encryption, access controls, authentication, and monitoring. However, no system is completely secure.

8. Your Choices

You may update your information, manage permissions, or request data access, correction, or deletion where applicable.

9. Cookies & Analytics

We use cookies and analytics tools to improve functionality, performance, and user experience.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

11. Changes to this Policy

We may update this policy periodically. Changes will be reflected with a revised effective date.

12. Contact Us

For any questions regarding this Privacy Policy, please contact us at the above details.